February 19th, 2010
Succeeding in business depends on the competent management of people. These skills may be acquired and studied. Having a spontaneous skill for dealing with people and forming relationships may be an advantage, nevertheless you can do some things that will help the process. Forging relationships: Remembering co-workers by name is a beginning. Talk to staff; look people in the eye as you’re speaking. Be respectful, also do pay attention to everything the other person says, regardless of whether you agree or not. Listening to everything staff have to say is one of the most important talent management skills you can learn. Welcome any contributions from your co-workers.
Live up to promises: Don’t give promises you can not fulfill. When you don’t keep your promises, the fragile bond of trust is broken, and without trust your staff certainly won’t give you their best. Each time you say something or make a promise, make sure you can keep your promises or it would really be better not to give your word at all. To be frank, if your people can’t depend on you, they won’t be available when you actually need them.
Feedback is essential: It’s a two-way street. People management skills mean being open to all feedback. Being accessible and open shows that you respect other’s feedback, and they should listen to yours. Promoting conversation in addition opens doors to innovative ways of thinking, ways of accomplishing the goals of the business, and improves the company dynamic. If your team members have a voice, the success of the company becomes important to every team member.
Communicating is fundamental: Communication is central to dealing with individuals effectively. Be accessible, employ good listening techniques, be open-minded, and permit all your employees an equal voice. Staff must be encouraged to communicate with each other not just with you. The sharing of ideas is necessary in the creative process, and by speaking with one another, it is simple to find issues before they might present a problem, permitting corrective measures to be implemented to prevent any further problems.
This will require time, all the same the payoffs far outweigh the effort. Through encouraging a good team dynamic and taking on board what your staff have to offer, you can accomplish the best in business success.
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November 21st, 2009
It’s belief in a significant number of businesses that, since every employee has adequate health and safety education, they have got all the knowledge they need to cope with an emergency. The truth of the matter is that, irrespective your industry, staff require more than just basic training in health and safety legislation. Equipping employees, providing a good supervisior and coordinating regular safety drills are crucial to the safety at work. All teams need a capable supervisor to watch over the work area, however this individual also needs to play an even greater function. Your choice of supervisor is required to see their health and safety training as essential and have the ability to get other people feeling enthusiastic about it.
As well as observing health and safety legislation, a supervisor’s job also includes maintaining employee efficiency. This is no easy job. Excellent product knowledge is an essential in a supervisory role as well as a very high level of knowledge of the safety laws, the identification of problem areas, and emergency assistance techniques. It’s just not sufficient to offer your employees health and safety instruction. Your employees have to practise risk assessment and the identification of hazards. Staff need to know how to eradicate safety hazards as well as how best to manage if anything unexpected happens. Not until these procedures become a habit are employees completely protected.
Instruction is in fact useless without the required safety supplies. If they don’t have equipment they require, or notice that they’re not working correctly in a crisis, all the education in the world is not going to help them.
It is necessary to perform thorough checks on a regular basis to verify that all the required gear is where it should be and that everything is in good working order. If you find something is in less than perfect working order, be sure to get it sorted out ASAP and return it to the right place.
Health and safety education is essential to the safety of your employees, but they also require the correct apparatus, regular practises, and a supervisor who can motivate your staff. If you put this advice into practice you will see that all the safety regulations soon become ingrained in your business culture and no longer something challenging for employees to think about all the time.
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November 13th, 2009
A successful business depends to a great extent on efficient people management skills. You can succeed in learning these techniques. Having a innate affinity for getting along with people can be a plus, but you can do many things to facilitate the process.
Relationship Building: Remembering employees by name can be a start. Talk to people; look co-workers in the eye during a conversation. Develop a respectful attitude, in addition listen to everything the other person says, even if you disagree or have another opinion. The development of listening skills is one of the greatest things you may do to better your talent management skills. Exhibit interest in what they can offer the team.
Keep your word: Keeping your promises is fundamental. If you can’t keep your word, the fragile bond of trust is fractured, and if they can’t trust you people will not give you their best. Each time you make a statement or give your word on something, make sure you can follow through or don’t bother giving your word at all. To be frank, if you can’t be counted upon, you can be sure they will behave in a similar manner.
Welcome feedback: Feedback should be a two way process. Keeping an open mind regarding other’s ideas is very important in managing staff. If you are able to prove that you are approachable and receptive, you show that other people’s ideas count, your opinions will be appreciated in return. Supporting conversation also opens doors to innovative ways of doing business, ways of accomplishing the mission of the team, and strengthens the company in general. When your employees have a voice, every employee invests in the project’s outcome. Encourage all sorts of communication: People management skills boil down to one thing — good communication. Be approachable, listen attentively to other people’s opinions, remember to welcome staff to express their ideas, and allow each of your team to express themselves. Inspire staff not only to communicate to you, but with each other. The creative process depends a great deal on the interchange of ideas, and through speaking with one another, it is simple to root out any problems at an early stage, and corrective measures may be applied before things get out of hand. A little time will be needed, all the same the dividends achieved far outbalance the effort. Through building the bonds of a good team and demonstrating good listening skills, you can easily accomplish a successful business.
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September 16th, 2009
It’s thought in many companies that, since all of their staff have the necessary level of health and safety instruction, they have all the knowledge required to cope with an emergency. In reality though, staff require more than just the basics in health and safety legislation. You must provide your employees with a capable supervisor, the appropriate equipment, and regular practice. Those in a supervisory capacity has a larger function to perform than just general supervision. Whomever you choose as the supervisor has to be a good communicator and see health and safety instruction as crucial.
As well as observing health and safety legislation, a supervisory role also usually includes checking up on staff performance. This isn’t a easy task. A capable supervisor needs to have extensive knowledge of both the industry best practice and manufacturing procedures as well as an in-depth familiarity with safety regulations, the identification of risks, and first aid. It simply is not enough to simply send any employees to a health and safety training course. To effectively find a safety hazard they must get to put their newly accquired knowledge into practise. Employees must know the best method of dealing with problems and understanding what to do if the worst happens. Staff are only protected when their training and procedures have become second nature. Instruction is by all accounts useless if you don’t have safety gear. When staff discover they don’t have gear they require, or determine that items are not functioning correctly only after an emergency has occurred, all the training there is to offer won’t help them. Servicing your equipment on a regular basis is fundamental. If an item is not in perfect condition, have it mended or serviced as soon as you can.
Proper health and safety training is essential to the health of your workers, but they must have the correct equipment, frequent practises, and an experienced supervisor who gets employees excited about working safely. When you put this advice into practice you will find that health and safety legislation will become a normal part of life in the workplace and no longer something challenging that staff have to make an effort to remember constantly.
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September 14th, 2009
Competent people management is extremely important in reaching the best in your business success. You can succeed in improving in these techniques. Having a natural skill for communicating with people is a plus, nevertheless there are some things you can learn to make the process easy. Relationship Development: Start by memorizing staff’s names. Speak to employees; make eye contact when you’re speaking. Be respectful, in addition do pay attention to the other person’s opinion, regardless of whether you are in agreement with them. Listening to what others have to say is one of the most crucial talent management skills you can learn. Encourage any input from your co-workers. Keep your word: Don’t make promises you can’t keep. When a promise is broken, it will destroy trust, and if they do not trust you your staff certainly won’t offer their best. Everytime you make a commitment or give a promise, you are wasting your time and effort unless you keep your promises. The truth is, when your people can’t depend on you, you can be certain they will behave in a similar way. Feedback is important: Feedback should be a two way process. Keeping an open mind regarding other people’s views is very important in effective human resource management. Being accessible and open shows that you want to listen to other’s opinions, and they should appreciate your ideas. Supporting discussion in addition furthers evolution of innovative ways of thinking, new methods of fulfilling goals, and develops the team. By giving the team to voice their ideas, the project becomes important to each team member.
Promote communication: Communication is the key to managing staff skilfully. Maintaining an open door policy, listen closely to other people’s opinions, remember to welcome staff to express their ideas, and permit team members an equal voice. Inspire staff not only to communicate to you, but also to talk to each other. The creative process relies heavily on the interchange of opinions, and through listening to each other, you can root out any issues swiftly, allowing corrective action to be taken to prevent any further problems.
A little time will be essential, nevertheless the rewards are worthwhile. By building the bonds of a good team and by taking on board your team’s suggestions, you can achieve a successful business.
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September 6th, 2009
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Reverse Craigslist software just imagine it. It can give you the power to literally attract thousands and thousands of potential leads in just minutes by parsing through information from ads on craigs list. This easy reverse craigslist software can allow a chance to literally drive you company to the next level. You just define which industry you are targeting and which specific geo areas, then push a button, wait, and watch the leads roll in. After this you then have the ability to make direct contact to these leads or save, export, manage them, and more.
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August 11th, 2009
Talent management is crucial in order to achieve the best in your business success. These skills can be developed and studied. Having a spontaneous skill for getting along with people and forming relationships is a plus, even so you can do many things that will make the process simple.
Relationship Building: Begin by remembering the names of the workforce. Encourage conversation; get eye contact as you are talking. Be respectful, and listen to everything the other person says, even if you don’t agree or have a different point of view. The development of listening skills is one of the best things you may do to improve your human resources management skills. Welcome any contributions from your co-workers.
Live up to your word: Do not make promises you can’t keep. If your word is not kept, it can damage trust, and if they do not trust you employees won’t perform at their best. Each time you say something or give a promise, you are wasting your time if you don’t act with integrity. To be frank, if your people can’t count on your promises, they can’t be relied on to be there if you truly need them. Feedback is essential: It’s a two way street. Human Resource management skills mean being receptive to all feedback. If you can establish accessibility and openness, you establish that you want to listen to your co-worker’s ideas, and they will listen to yours. Encouraging open conversation in addition opens doors to creative problem solving, ways of achieving goals, and strengthens the bonds of an excellent team. If team members can express themselves, the success of the business becomes important to every employee. Communication is the key: Your people management skills boil down to the same concept - communication. Keeping an open door policy, listen attentively to other people’s views, be open minded, and give all your staff an equal voice. Inspire team members not just to communicate with you, but to speak to each other. The creative process depends to a great extent on the interchange of opinions, and in communicating with one another, you can spot problems swiftly, allowing corrective action to be put in place to prevent further problems. Acquiring these skills can take some effort, even so the payoff is worth it. Through inspiring a good team dynamic and by taking heed of your team’s ideas, you can easily have the best in business success.
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June 26th, 2009
A successful business depends on the efficient management of employees. These skills may be improved and studied. It may be a plus to have a intuitive affinity for people, but you can do numerous things to facilitate the process. Build relationships: Start by memorizing staff’s names. Speak to people; get eye contact as you’re speaking. Show respect, and pay attention to everything the other individual has to say, regardless of whether you are in agreement with them. Paying attention to everything others say is one of the best talent management skills in your arsenal. Exhibit an interest in what they can contribute to the team. Keep your promises: Do not make promises you won’t fulfill. When you don’t keep your word, the fragile bond of trust is fractured, and without trust your staff will not perform at their best. Each time you make a statement or make a promise, ensure that you can deliver or don’t bother giving your word at all. To be frank, when your people can’t depend on your word, they can’t be relied on to be there if you actually need them. Feedback is essential: Feedback must be a mutual process. Maintaining an open mind regarding other’s views is very important in effective human resource management. Being accessible and open demonstrates that you value other people’s ideas, your thoughts will be respected in the same manner. Promoting open conversation also encourages fresh ways of thinking, innovative ways of achieving the mission of the company, and develops the team. By giving the employees an input, every team member takes ownership of the results.
Encourage all sorts of communication: Good communication is central to dealing with staff skilfully. Be approachable, listen attentively to other people’s views, be open minded, and encourage all your team to express themselves. Inspire staff not only to speak with you, but also with each other. The exchange of ideas is important in the creative process, and by speaking with each other, it is easy to discover issues before they become problems, permitting corrective measures to be taken early to prevent further problems. A little effort is essential, nevertheless the rewards are worthwhile. By inspiring a good team dynamic and taking on board your team’s ideas, a successful business can be yours.
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June 26th, 2008
As one of the (apparently) few fans of Martha Stewart’s Apprentice
show, I liked to pick apart what happened on the show.
Some of Martha’s apprentice candidates, including a few who were fired before the end of the show, deserved acknowledgement for their excellence in keeping the goal in mind. Usually, their only goal was making the most money in sales. It was not to net the most money; just to make the most in sales.
During the flower shop week, it was interesting to see how creative
the corporate team could be. It reminded me of when I owned a retail
store years ago and some customers asked me what I used to do for a
living. When I told them I was an accountant, I enjoyed seeing the
freaked-out expressions on their faces. You’d think I was going to
be lining the store shelves with adding machines and columnar paper.
One of the corporate team members on Martha’s apprentice show mentioned
how they handled an area that was their weakness. She said, “The corporate
team members know that when we’re asked to do something that we don’t
know much about, we outsource it.” They called in a celebrity florist
in New York City to help them figure out a strategy. As a back-up, they
also had their “plan B,” which they implemented mid-day on their one-day
sale in order to increase sales. They ended the day selling more than the
other team.
Through the second and third week, it was interesting to see how one
team constantly kept the goal in mind (make the most money from the
project), while the other team would lose that perspective and seemed
to find a new goal (such as, make something really cool and different).
The creative team put so much work, effort, and concentration on the
activities of the task that they just could not beat the sales figures
of the opposing team.
It made me think about the business world at large.
Do you have responsibility for directing a team of people?
How well do you keep the goals in mind?
How well do you help your team members keep the goals in mind?
(It’s a lot easier to do that for yourself than to help other people do the same.)
Do your team members get so buried in the tasks at hand that they can no
longer envision the goals?
As the leader of a team, it is your job to make certain that the goals can
be seen (which is the first step to ensuring that the goals can
be attained). If people cannot envision the goal, they cannot reach those goals very easily! Make certain the goals are within your team’s line of vision.
© 2006 Borgeson Consulting, Inc.
Glory Borgeson is a business coach and consultant, and the president of
Borgeson Consulting, Inc. She works with two groups of people:
small business owners (with 500 employees or less) to help them increase
their Entrepreneurial IQ, which leads to increased profit and
decreased stress; and with executives in the
“honeymoon phase” of a new position (typically the first two years)
to coach them to success. Top athletes have a coach; why not you?
Click here for Borgeson Consulting, Inc.
This article was originally published in The Business Express, Borgeson’s
free monthly ezine. You may subscribe by clicking here:
Ezine
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June 8th, 2008
Email, when used properly, can generate additional direct sales and leads; can be used as a tool to communicate with your existing client base to let them know of upcoming events which may affect them; and as a means of ongoing promotion for your business.
The following is a list of simple guidelines and tips that will help you become an effective email communicator. Please bear in mind that many of these guidelines assume that you have never established any prior dialogue and, as you become more familiar with your customers, can often be altered to meet your client’s needs.
Send your emails in plain text. While HTML/rich-text-formatted emails do look much more attractive, they will often be accidentally blocked by anti-spam filters and either show up incorrectly or not at all in various email programs. Plain text, on the other hand, will show up exactly as intended in all email programs.
Include a signature of no more than four lines. Your signature should provide the recipient with a means to contact you other than email, and should mention your company name. A good email signature format will look something like this:
Mike Leblanc
Any Vacuum Cheap
Website: http://www.anyvacuumcheap.ca
Telephone: (905) 509-1661
This signature provides not one, but two ways for a customer to reach you.
Note: Many people will put their email into their signature files. This is, however, unnecessary as the email itself can be replied to directly and the email address may be extracted from it.
Use common file formats for email attachments. There are a wide variety of formats for attachments; however, these formats are not universal and as such, many people cannot open various types of attachments.
The following is a list, in approximate order of universal acceptance (based on my own experiences), of attachments which are commonly accepted:
TXT (plain-text)
JPG/GIF (pictures)
PDF (Adobe Acrobat Reader)
DOC (Microsoft Word/WordPad document)
XLS (Excel spreadsheet)
Use short paragraphs. Try to keep your paragraphs to 50 words or less to ensure maximum readability.
Don’t send unsolicited sales information/commercial emails. Unsolicited commercial emails, or spam, are becoming an increasing problem and many organizations are blocking, deleting, and in many cases reporting the senders of these emails to various anti-spam services and search engines in an effort to curtail the sender’s efforts.
Use second person terms as much as possible. Words such as “you”, “your”, and “yours” personalize your emails, letting your customer know that you’re thinking of him/her specifically.
Check your emails for spilling n’ grammer…er…spelling and grammar. A minor typographical error in a lengthy email will generally go unnoticed, but a series of typographical, spelling, and grammatical errors will indicate a lack of professionalism and has the potential to cost you business.
Many email programs, such as Microsoft Outlook, include spelling and grammar tools to ensure that mistakes are kept to a minimum. If you do not have an email program with these tools activated, then alternatively you can open up your favourite word processor; type your email; check it for mistakes; and then copy and paste it into your email program.
Respond to all emails within 24-48 hours. If you cannot answer your customer’s question in this time period, at least send him/her an email letting them know the status of his/her inquiry and that it is being taken care of. Some things do take longer than one day to resolve, and the vast majority of customers are very understanding of this, as long as they’re kept apprised of the situation.
Depending on your level of familiarity with your customers, some of these rules can be relaxed and altered to meet their specific needs. However, adhering to these general guidelines will ensure that, more often than not, you will become an effective email communicator.
About The Author
Adam Senour is the owner of ADAM Web Design, a leading web design and development company in Toronto, Ontario, Canada. Visit http://www.adamwebdesign.ca for more information on ADAM Web Design products and services.
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